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Solicited and Unsolicited Attachments

Page standards status: Informative

Currently claims and prior authorization requests can come through X12 transactions or portal submissions. Payers may need additional information from a Provider to determine if the service being billed (claim) or requested (prior authorization) is supported by medical or policy benefits. In this guide, the term “attachments” includes a subset of additional information defined by the LOINC Document Ontology and data elements presented in document form. Attachments for claims or prior authorization can be divided into solicited and unsolicited workflows. The sections below document the differences and similarities between these workflows and define the CDex transactions that implementers can use for both solicited and unsolicited prior authorization and claims attachments. See the Conforming to CDex Attachments for guidance on how systems define their support for each.

Unsolicited Attachments

For an unsolicited attachment, the Provider will submit additional documentation to support a claim or prior authorization based on Payer’s predefined rules without any request. The Provider may submit the attachments before, at the same time as, or after the claim or prior authorization. After submission, the Payer associates the attachment with the claim or prior authorization.

Example Scenarios

1. A set of pre-defined rules, made by the Payer or state mandates , necessitates that the Provider submit additional information without a specific request.
2. A Provider believes the Payer will need additional information to process a claim.
3. A Provider is under review and must provide additional documentation for all claims.

The flow diagram below shows this transaction:

See the Sending Attachments page for how Providers can use CDex to support unsolicited attachment transactions.

Solicited Attachments

For a solicited attachment, the Provider will submit additional documentation to support a claim or prior authorization, in response to a Payer’s request for additional documentation. The submitted attachments are then associated with the claim or prior authorization. The flow diagrams below show this transaction:

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A Payer may request attachments via a non-CDex-FHIR-based request (such as an X12 transaction, fax, portal, or other platforms) or CDex. See the Requesting Attachments Using Attachment Codes, Requesting Attachments Using Questionnaires, and Sending Attachments pages for how Payers and Providers can use CDex to support solicited attachment transactions.