HL7 Electronic Health Record System Functional Model, Release 2.1.1
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This page is part of the HL7 Electronic Health Record System Functional Model, Release 2.1.1 (v2.1.1-ballot: Normative 1 Ballot 1) based on FHIR (HL7® FHIR® Standard) v5.0.0. No current official version has been published yet. For a full list of available versions, see the Directory of published versions

Requirements: CPS.10 Manage User Help (Function)

Page standards status: Informative
Statement N:

Support the ability to manage the configuration, and/or customization of appropriate user help that is context sensitive and may include the exchange of live online chat.

 Description I:

Throughout the system it is necessary to provide configurable, context sensitive, and/or searchable user help to assist in the use of the system. User help levels should be configurable based on user requirements, scope of practice, organizational policy, and/or jurisdictional law. User Help may include the live online chat support.

 Actors:
ehr Criteria N:
CPS.10#01 dependent SHOULD

The system SHOULD provide the ability to manage the configuration and customization of User Help in accordance with user requirements, and according to scope of practice, organizational policy, and/or jurisdictional law.
CPS.10#02 SHOULD

The system SHOULD receive queries and render responses for data entry and system navigation assistance (User Help).
CPS.10#03 MAY

The system MAY exchange User Help queries and responses via live online chat.
CPS.10#04 SHOULD

The system SHOULD render context-sensitive invokable help to guide users through activities in the system (e.g., charting steps, menu navigation).