HL7 Personal Health Record System Functional Model, Release 2
2.0.1-ballot - Normative Ballot

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## Requirements: S.1.7 Manage Surveys on the Healthcare Experience (Function)

Page standards status: Informative

Statement N:

Enable the PHR Account Holder to respond to surveys on his or her healthcare experience.

Description I:

This feature would enable providers, payers and PHR Account Holders to assess and provide feedback on areas such as the perceived patient-centeredness of care, satisfaction and performance, and the transparency efforts to improve quality of care. The receipt of a health survey does not imply that the member must participate in the survey. The system may simply direct the PHR Account Holder to a separate, external survey tool, or may provide the capacity to manage the entire survey process in which a member chooses to participate.

Actors:
ehr Criteria N:

S.1.7#01 | SHOULD | The system SHOULD provide the ability to render notification to the PHR Account Holder that a survey is available.
S.1.7#02 | SHOULD | The system SHOULD provide the ability for the PHR Account Holder to manage participation in a survey (e.g., to subscribe or unsubscribe to a survey).
S.1.7#03 | MAY | The system MAY provide the ability to capture the results of PHR Account Holder survey responses from external survey tools.
S.1.7#04 | MAY | The system MAY provide the ability to manage one or more survey(s) that capture PHR Account Holder responses.
S.1.7#05 | MAY | The system MAY provide the ability to manage the survey results.