HL7 Electronic Health Record System Functional Model, Release 2.1.1
2.1.1-ballot - Normative Ballot

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## Requirements: TI.1.10 Service Availability (Function)

Page standards status: Informative

Statement N:

Manage the ability to access, render and determine information related to Service Level Agreement.

Description I:

A provider may need to be aware of certain Service Level Agreement information in order to mitigate patient safety-related risks that depend on system availability or system performance.

Actors:
ehr Criteria N:

TI.1.10#01 | dependent SHOULD | The system SHOULD provide the ability to manage Service Level Agreement information according to scope of practice, organizational policy, and/or jurisdictional law.
TI.1.10#02 | dependent MAY | The system MAY provide the ability to render system availability statistics and system performance statistics as specified in the Service Level Agreement according to scope of practice, organizational policy, and/or jurisdictional law.