HL7 Electronic Health Record System Functional Model, Release 2.1.1
2.1.1-ballot - Normative Ballot

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## Requirements: CPS.10 Manage User Help (Function)

Page standards status: Informative

Statement N:

Support the ability to manage the configuration, and/or customization of appropriate user help that is context sensitive and may include the exchange of live online chat.

Description I:

Throughout the system it is necessary to provide configurable, context sensitive, and/or searchable user help to assist in the use of the system. User help levels should be configurable based on user requirements, scope of practice, organizational policy, and/or jurisdictional law. User Help may include the live online chat support.

Actors:
ehr Criteria N:

CPS.10#01 | dependent SHOULD | The system SHOULD provide the ability to manage the configuration and customization of User Help in accordance with user requirements, and according to scope of practice, organizational policy, and/or jurisdictional law.
CPS.10#02 | SHOULD | The system SHOULD receive queries and render responses for data entry and system navigation assistance (User Help).
CPS.10#03 | MAY | The system MAY exchange User Help queries and responses via live online chat.
CPS.10#04 | SHOULD | The system SHOULD render context-sensitive invokable help to guide users through activities in the system (e.g., charting steps, menu navigation).